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Traveling in Vietnam has become incredibly convenient thanks to modern ride-hailing apps. Whether you’re navigating the bustling streets of Hanoi or the dynamic energy of Ho Chi Minh City, apps like Grab, Be, and Xanh SM make transportation simple, safe, and affordable.
If it’s your first time visiting Vietnam, understanding how to use these apps can make your trip significantly smoother. This article will provide you with full details of how to use each app.
Why Use Ride-Hailing Apps in Vietnam?
Vietnam’s traffic can make you feel overwhelmed at first, especially for first-time visitors, with motorbikes weaving through busy streets and traditional taxis sometimes requiring negotiation.
Instead, ride-hailing apps eliminate much of this stress by offering upfront pricing, GPS tracking, and app-based communication. You don’t need to speak Vietnamese, and you won’t have to worry about overpaying or getting lost because the route (including the pick-up and drop-off points) and the price have been set in advance.
Therefore, most travelers rely heavily on these apps because they are widely available, easy to use, and often cheaper than traditional taxis (vouchers applied). Also, having more than one app installed in your phone also helps you compare prices and availability during peak hours or bad weather.
Where to Download Grab, Be, and Xanh SM Apps
Before arriving in Vietnam, it’s much better to download all three apps from the Apple App Store or Google Play Store. Installing them in advance allows you to book a ride immediately after landing, saving you time and avoiding airport taxi confusion.
Here is the guide for downloading and installing these 03 apps in your phone.
- Simply search for Grab, Be, and Xanh SM. Make sure you select the correct version of each app, especially for Xanh SM, which should be labeled for booking electric rides;
- Once installed, you’ll need to register using your Vietnamese phone number. A verification code will be sent via SMS;
- After confirming your account, you can add your name, email, and preferred payment method. Most apps accept both cash and credit cards;
Step-by-Step: How to Use Grab in Vietnam
Grab is the most popular ride-hailing app in Vietnam and is often the 1st choice for travelers. Its interface is user-friendly and supports international users very well.
- After opening the Grab app, your current location will automatically appear on the map (in case your location setting is on). You simply tap the destination bar and enter where you want to go.
- Grab will instantly show you different ride options, such as GrabBike for motorbikes or GrabCar for cars. Motorbikes are typically faster and cheaper, especially in heavy traffic, while cars are more comfortable if you have luggage or are traveling in a group.
- Once you select your ride type, Grab displays the exact price upfront. There’s no need to negotiate. If you have a valid voucher, you can apply it before confirming the booking.
- Confirm the booking, and within seconds, a driver is assigned to you. The app will show the driver’s name, photo, and license plate number.
- While waiting for the driver, you can track the driver’s location in real time. When they arrive, always check that the license plate matches the one in the app before getting on. This is a simple but important safety step.
- During the ride, you don’t need to explain directions because everything is already set in the app. At the end of the trip, payment is either charged automatically to your card or paid in cash to the driver.
Step-by-Step: How to Use Be in Vietnam
Be is a Vietnamese ride-hailing app that works similarly to Grab but sometimes offers more competitive pricing, especially for short distances.
One advantage of Be is that it often has good availability in major cities and can be slightly cheaper during non-peak hours, making it a great backup option when Grab prices surge. The overall experience is nearly identical, so if you’re comfortable using one app, you’ll find Be very easy to use.
Using Be is also simple with just some steps as below.
- Open the app and allow it to access your location. Enter your destination in the search bar, and the app will calculate your route and fare. Like Grab, you can choose between motorbike and car services.
- After selecting your ride, confirm the booking and wait for a driver to accept. You’ll see their details and can track their arrival on the map. Always verify the vehicle before getting in.
- Payment works the same way as Grab, with both cash and digital options available.
Step-by-Step: How to Use Xanh SM (Electric Taxi App)
Xanh SM is a newer ride-hailing service in Vietnam that stands out because it uses electric vehicles. If you prefer a quieter, more eco-friendly ride, this is a great option.
One noticeable difference is the quality of vehicles. Due to using electricity, Xanh SM cars are typically clean, modern, and comfortable, making them ideal for longer trips or airport transfers. As a result, while Xanh SM may sometimes be slightly more expensive than motorbike options, many travelers find the comfort and sustainability worth it.
- After opening Xanh SM app, you’ll follow the same basic steps: confirm your location, enter your destination, and choose your ride type. The app will show you available electric cars along with the estimated fare.
- Once you confirm your booking, you’ll receive driver details and can track their arrival. As with other apps, always check the license plate before entering the vehicle.
- Payment can be made via cash or card, depending on your setup.
Notes:
- It’s also a good idea to have at least 02 apps installed so you can compare prices and availability. During rush hour or rainy weather, switching between Grab, Be, and Xanh SM can save you both time and money.
- Airport pick-up: At major airports, ride-hailing services may have designated pick-up areas. Always follow the pick-up instructions shown in the app rather than waiting directly outside the arrival door.
Vietnam eSIM: Stay Connected for Ride-Hailing Apps
To use any ride-hailing app in Vietnam, you need a stable internet connection and a Vietnamese phone number (+84 number). This is why getting a Vietnam eSIM is highly recommended.
An eSIM allows you to activate a mobile data plan before you even arrive in Vietnam. This means you can book a ride as soon as you land without searching for Wi-Fi or buying a physical SIM card at the airport.
Many eSIM providers offer tourist-friendly packages with affordable data plans. Some even include a local Vietnamese number, which can be helpful for app verification or communication with drivers.
For more details of compatible devices and eSIM packages, check here.
Vietnam eVisa: Easy Entry Before You Travel
Before using ride-hailing apps in Vietnam, you’ll first need to enter the country with the appropriate travel documents. Vietnam’s electronic visa system makes the application process simple and convenient, making the Vietnam eVisa a popular option for international travelers.
By applying for a Vietnam eVisa, you can submit the application online, provide your passport details and pay the required fee. Once approved, you’ll receive your eVisa electronically, helping you avoid the need to visit an embassy.
Check full guide of how to get a Vietnam e-Visa at https://vietnamvisaservice.net/vietnam-evisa/.
Vietnam Airport VIP Fast Track: Skip the Lines
If you want a hassle-free arrival experience, consider booking a VIP fast track service at major Vietnamese airports.
The service allows you to skip long Immigration queues and receive assistance through the arrival process which is especially useful during peak travel seasons or after long flights when you want to get through the airport quickly.
Overall, using ride-hailing apps in Vietnam is straightforward, but a few smart habits can make your experience even better. Always double-check your driver’s details before getting in, choose well-lit pickup points, and keep an eye on the route during your trip.
With the right preparation by downloading the travel apps, setting up your eSIM, securing your eVisa, and considering fast track services, you’ll find getting around Vietnam incredibly easy.
Disclaimer: While we put an effort to ensure that the provided information is correct and up-to-date, there are probably changes which we are unaware of.
