Terms of use

Terms and Conditions

Last updated: August 2026

Welcome to VietnamVisaService.net

VietnamVisaService.net is operated by Vietnam Made Easy Travel Co., Ltd. (“VME Travel”, “we”, “us” or “our”). This website is independently operated and is not owned, operated, sponsored, endorsed by, or affiliated with the Government of Vietnam or any government agency.

We appreciate your interest in our service(s) and thank you for choosing to use them. To ensure a positive user experience, we have outlined the following Terms and Conditions. By using our service(s), you are indicating your agreement to follow these terms, any applicable regulations and laws, and express your unconditional consent to the Terms & Conditions in this document.

If for any reason you are not satisfied with the terms stated in this agreement, please do not hesitate to contact us. We are committed to working with you to resolve any issues.

Please note that failure to comply with these Terms & Conditions may result in legal action, suspension, or termination of your access to our service(s) without notice. We strive to provide the best possible service to our users and appreciate your cooperation in helping us maintain a safe and positive environment for everyone.

We reserve the right to modify these Terms & Conditions at any time without prior notice. We encourage you to review them periodically to stay informed of any changes.

I. Our Services

1. Vietnam e-visa

The Vietnam e-visa, also known as the Vietnam electronic visa (EV), is an official visa issued by the Vietnam Immigration Department.

It is available for single or multiple entries and may be used for tourism or business purposes. The visa is valid for a period of either 30 days or 90 days, depending on the option selected at the time of application.

1.1 Our e-visa service provides the following benefits:

When you use our e-visa service, we will:

Complete and submit your e-visa application form to the Vietnam Immigration Department on your behalf.
Expedite and monitor the processing of your application.
Provide updates and deliver the approved e-visa to you via email, together with a detailed guide on how to use it for entry into Vietnam.

1.2 Processing time

Standard processing: 5 – 7 working days.
Urgent processing: Available upon request (subject to Immigration Department availability).

Notes:

Working hours are based on Vietnam Time (GMT+7).
Processing time depends on both our submission and the Vietnam Immigration Department’s approval process.
The Immigration Department may delay or deny applications without explanation. In such cases, we are not liable for delays, cancellations, financial losses, or any consequential damages.
Additional documents may be required, which can extend processing time. If so, we will notify you promptly via email.

1.3 Fees

By submitting your e-visa application to us, you agree to pay all fees associated with this service, which consist of a service fee and a government fee.

1.4 Cancellation & Refund Policy

A. Cases Eligible for a Full Refund

A full refund will be issued under the circumstances below:

Application not processed by us: If we decline to process your e-visa application for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

B. Cases Not Eligible for Refund

No refund will be issued in the following situations:

Application already submitted: Once you have provided us with the required documents and personal details, and the payment has been made, your application is considered submitted.
Visa already issued: If your e-visa has been approved and delivered to your registered email address.
Entry denied at border: If immigration authorities deny your entry, even with a valid e-visa. Please note that the final decision rests with immigration officers, who may review your travel purpose and history. While we will do our best to assist, we cannot guarantee entry approval.
Incorrect email address: If you provide us with an incorrect email address and fail to receive your e-visa as a result. In such cases, please contact us immediately at sales@vmetravel.net or via our hotline (+84) 86 517 8972.
Delays caused by external factors: If your visa is delayed due to circumstances beyond our control, including but not limited to:
- Submission of unqualified or invalid photos not accepted by the Immigration Department.
- Technical downtime or updates on the official Vietnam eVisa system.
- Additional information or documents requested by the Vietnam Immigration Department.
Blacklisted applicants: If your application is declined because you are on the Vietnam Immigration Department’s blacklist, and you did not inform us of prior overstays, violations, or convictions in Vietnam. (⚠️ To avoid this, please disclose any previous issues when submitting your application.)
Incorrect information provided by you: If your application is declined due to incorrect personal details (phone number, address, emergency contact, etc.) supplied by you.
Late reporting of errors: If your visa contains errors caused by our mistake, but you fail to notify us within 18 hours of receiving it.

C. Corrections Due to Our Mistake

If we make an error on your e-visa and you notify us within 18 hours of receipt, we will promptly re-obtain a new visa based on your original application details at no additional cost.

D. Refund Processing Timeline

Refunds are processed every Thursday during working hours.
If the refund date falls on an official public holiday in Vietnam (e.g., Tet, Independence Day), it will be processed on the following working day.
Depending on your bank or financial institution, it may take 7 – 10 working days for the funds to appear in your account.
Any fees charged by your bank or financial institution in relation to receiving the refund will be your responsibility, regardless of the original payment method used. We are not liable for charges imposed by intermediary banks or financial institutions.

2. Vietnam Visa on Arrival

2.1. Visa on Arrival (VOA)

The Visa on Arrival (VOA) is a type of Vietnam Visa issued by the Vietnam Immigration Department upon your arrival at a Vietnam International Airport. To obtain a VOA, you need to follow a three-stage process:

Stage 1: Apply for the Visa Approval Letter with us, pay the Service Fee, and wait for us to process your Visa Approval Letter.

Stage 2: Receive the Visa Approval Letter via your email address once it’s processed.

Stage 3: Upon arrival at an international airport in Vietnam, present your Visa Approval Letter, your Passport, a completed entry form NA1 with two passport size photos, and the Stamping Fee for immigration to stamp a visa into your passport.

Please note that the Visa on Arrival is only applicable for entry into Vietnam through one of our international airports. By applying for your Vietnam Visa On Arrival with us, you agree to enter Vietnam via our International Airport(s) and proceed with the above three stages. By submitting your application form, you certify that the information you provide is genuine, correct, and lawful to Vietnam Immigration Laws. Any misleading information provided by you is subject to Vietnam Immigration Laws.

2.2. Visa Approval Letter

The Visa Approval Letter is an official letter issued by the Vietnam Immigration Department that allows you to obtain a Vietnam Visa upon your arrival at one of Vietnam’s International Airports. Without this approval letter, you cannot get your Vietnam Visa On Arrival.

Please note that the Approval Letter is required to be presented at your departure airport before you take your flight to Vietnam. The Vietnam Immigration Department reserves the right to adjust the visa approval letter format, including but not limited to shortening applicants’ names of more than 30 letters and changing arrival airports. Such approval letter is legally accepted. If you have any trouble with it, please contact us immediately.

2.3. Processing time

The processing of your application depends on the processing type you applied for, including normal processing (7-10 working days) or urgent processing (if available).

Processing time is subject to the processing times of the Vietnam Immigration Department, which is normally 8.30 am to 10.30 am and from 13.30 pm to 15.00 pm (GMT+7) Monday to Friday. Processing time is also subject to Vietnam National Public Holidays.

The Vietnam Immigration Department may delay and/or deny visa processing without any explanation. We have no responsibility for any delay, cancellation, financial, and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delay or denial. In special cases, additional documents or confirmation of details may be required, and processing time may be longer than usual. In such cases, we will inform you by email.

2.4. Fees

By submitting your Visa Application to us, you agree to pay all fees associated with obtaining a Vietnam Visa On Arrival, including Service Fee and Stamping Fee.

Service Fee:

The Service Fee covers our expenses in processing your Approval Letter with the Vietnam Immigration Department. The fee is collected in full before we start processing your application. We are not responsible for any issues arising from unsuccessful payment attempts. Any additional charges imposed by your bank or financial institution during the payment process will be your responsibility, regardless of your chosen payment method.

Stamping Fee:

The Stamping Fee is charged by the Vietnam Immigration Department to complete your Visa On Arrival application and stamp the visa onto your passport. The fee is paid in cash (in USD currency) directly to the Immigration Officer at Vietnam International Airport(s) upon your arrival. We are not responsible for any additional fees that may result from inaccurate exchange rates if you choose to pay in a currency other than USD.

If you wish to modify or correct any personal information on your Visa Approval Letter that was issued by the Vietnam Immigration Department, you will be required to pay all additional fees associated with the modification or correction.

2.5. Cancellation & Refund Policy

We reserve the right to decline to process your visa application for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances. In such cases, a full refund of the Service Fee will be given.

For any reason you wish to cancel your application before you make your payment of the Service Fee, you can do so without any charge and penalty even in case you do not inform us.

For any reason you wish to cancel your application after we already sent your visa application to the Immigration Department, no refund will be given and the service will be completed automatically.

No refund will be given once your Visa Approval Letter was approved by the Vietnam Immigration Department and was delivered to you via your registered email address/phone number.

In case you cannot receive your Visa Approval Letter on time for any reasons as confirmed by us, please immediately contact us via sales@vmetravel.net or through our hotline at (+84) 86 517 8972. Failure to do so also results in no refund.

We are not responsible for any loss/delay caused by technical errors; wrong email address or information provided by applicant without noticing us in advance.

No cancellation and no refund will be made in case you decline to get your Visa Approval Letter containing incorrect details caused by your mistakes. We strongly recommend you to check your Visa Approval Letter against your passport and personal information right after receiving and before your flight.

The Service Fee will be refunded fully if your Visa application is declined by the Vietnam Immigration Department unless such decline is due to your fault (your failure to inform us of any of your conviction by Immigration Office).

Should there is any mistake(s) created by us on your Approval Letter during the issuing process and you inform us at least 08 working days before your arrival date, we shall re-obtain a new Approval Letter following your original application details for you without any surcharge(s) and refund 100% of the Service Fee of your application.

For any reason, if you cancel/delay/change any details of your trip to Vietnam including but no limited as your routines, your staying duration, date of arrival/departure, method of entrant to how the issued Visa Approval Letter is no longer applicable for your new plan, no cancellation and no refund will be given. In this case, it is suggested to apply a new visa application with a new Service Fee applied respectively to our quoted fee(s).

The refund will be made on every Thursday. In case it falls on our recognized public holidays (Tet, Independence Day, etc.), the refund will be made in the following working day. However, it may take you from 7 – 10 working days to receive your money, depending on your Bank/Financial Institution’s working process. Any fee charged by your Bank or Financial Institution associated with the refund shall be on your account, regardless what payment method you have used.

3. Airport Services

3.1. Arrival services

Arrival services are designed to assist travelers with arrival immigration and airport procedures. Private airport transportation may also be arranged if separately booked.

3.2. Departure services

Departure services are designed to assist travelers at the airport with check-in procedures and priority departure processing. Private transportation to the airport may also be arranged if separately booked.

3.3. Cancellation & refund policy

For any reasons, if you cancel your order on our extra services before you make your payment, you can do so without any charge and penalty even in case you do not inform us.

For any reasons, if you cancel your order details after your payment and you send us an Official Cancellation request in written form (Email/letter) at least 72 hours before the scheduled service time; a full refund of your service fee will be arranged without any charge and penalty.

We don’t accept any Cancellation request within 72 hours before the scheduled service time for any reasons. In such a case, no penalty is applied and no refund will be given.

For any reasons, if you change your order details after your payment and send us an Official Amendment request in written form (Email/letter) at least 36 hours prior to your registered landing time, we will re-arrange the service(s) for you without any penalty or surcharges. Should you fail on requesting us following such conditions and that leads to the failure of our service delivery, no penalty is applied and no refund will be given.

Within 36 hours prior to your registered landing time, we don’t accept your Amendment request for your personal reasons. Should there is any changes or delayed with your flight schedule due to external elements such as natural disasters/delayed by courier, it is required to inform us immediately and no later than 06 hours of your new landing time via our hotline at (+84) 86 517 8972 for our appropriate service adjustment. Should you fail on contacting us following such conditions and that leads to the failure of our service delivery, no penalty is applied and no refund will be given.

On your arrival date, for any reasons, you cannot receive the service(s) and you do not call our hotline (+84) 86 517 8972 within 02 hours since your landed time or not follow our Hotline’s instructions, no refund will be given.

A full refund of the service fee will be made if you cannot receive the service(s) due to our fault in these 02 following cases:

You cannot find our representative(s) at the arrival airport even though you call us at our hotline (+84) 86 517 8972 and follow our instruction.
You get no answer or no assistance upon contacting us within 02 hours since your landed time via our hotline when you cannot find our representative(s) at the arrival airport.

II. Payment

We offer our clients multiple payment options to facilitate their transactions. You may pay for our services through any of the following methods:

1. Credit Card

Paying by credit card is the most popular and convenient option for our customers. We accept major credit cards, allowing you to complete your transaction in just a few clicks.

When you choose this method, your payment is processed instantly, and our system uses secure encryption technology to protect your information from start to finish. You will enjoy a fast, reliable, and worry-free experience, making this the best choice for travelers who want their visa processed without delay.

2. Apple Pay

For travelers using iPhone, iPad, or other Apple devices, Apple Pay provides a seamless and modern alternative to traditional credit card payments. With just one tap, you can authorize your payment securely without needing to enter your card details manually.

Additional benefits for Credit Card and Apple Pay transactions:

✅ Instant confirmation: As soon as your payment is successful, you will receive an on-screen confirmation as well as an email from us.
✅ No double charges: To protect you from accidental duplicate payments, our system automatically closes the payment link once a transaction has been completed. This means you never need to worry about being charged twice.

Both of these methods are highly recommended for travelers with urgent or upcoming trips.

3. Bank Transfer (Not Recommended)

Although we also accept bank transfers, we do not generally recommend this option for most travelers. Bank transfers can take several business days to clear, and confirmation is often delayed depending on your bank’s policies.

This method is only suitable if your travel date is weeks or months away, and you are not in a rush to receive your visa approval. If your departure is within less than 2 weeks, we strongly advise using Credit Card or Apple Pay to ensure your visa is processed quickly and without complications.

After completing your payment, please send us a copy of the receipt to enable us to track your payment and process your visa promptly.

We do not assume any responsibility for any additional charges associated with your bank or financial institution(s) that may occur during your payment process.

III. Disclaimer

Please note that we may be unable to guarantee the receipt of all confirmation and notification emails due to various reasons beyond our control, such as email failure, incorrect email address, or emails directed to the spam folder. It is your responsibility to contact us at least 7 working days before your arrival date if you do not receive any correspondence regarding your visa. We do not assume any liability for any losses or damages incurred as a result of such events and are not liable to issue refunds.

It is your responsibility to verify the accuracy of the information contained in your visa. If you find any mistakes, you must inform us immediately to make the necessary corrections. Failure to do so will result in you bearing full responsibility for any inaccuracies. If the errors are on our part, we will issue a corrected visa at no additional cost. However, if the inaccuracies are due to your input, you will be required to pay the full fee to obtain a new visa. Kindly note that it takes 7 working days to process a new visa, so we strongly recommend that you review your visa carefully upon receipt.

IV. Privacy

Communication: By utilizing our website VietnamVisaService.net and our services, you are giving us your explicit permission to contact you via email or phone for all purposes, including the distribution of marketing and promotional materials.

V. Entire Agreement

This agreement constitutes the entirety of the agreement between you and us, superseding any and all prior agreements, statements, or representations regarding our services. Failure to enforce any provision of this agreement shall not be construed as a waiver of such provision or the right to enforce it. Any waiver, amendment, or modification made by you shall only be valid or binding if it is in writing and signed by both parties. This agreement is governed by the laws of Vietnam.

VI. Contact us

If you have any inquiries about our Terms & Conditions, please do not hesitate to contact us at sales@vmetravel.net, or Whatsapp/ Viber/ Zalo at (+84) 86 517 8972.